Terms of service

Terms of Service - Distance Purchase Agreement

This Distance Purchase Agreement (the "Agreement") is made between Coffee spot SIA, registration number 40203581496, with its legal address at Rīga, Salnas iela 20 - 121, LV-1021 (hereinafter referred to as the "Seller"), and any individual or legal entity (the "Buyer") who places an order and purchases goods online through the website www.coffeespot.lv (the "Website").

Subject of the Agreement

The Buyer agrees to order, purchase, and pay for goods, while the Seller agrees to deliver and sell the products listed on the Website, chosen by the Buyer, in accordance with the terms set forth in this Agreement (the "Agreement"). This Agreement is binding for all orders and purchases made via the Website.

Registration

Buyers are not required to create an account to purchase products from the Website.

Placing an Order

The Buyer selects a product after reviewing its description, features, main characteristics, and price, and evaluating its suitability. By confirming the order, the Buyer completes the order form, providing:

Accurate personal details (name, surname, phone number, email address)
Selected delivery method and delivery address (if applicable)
Chosen payment method
Any additional comments (optional)
The Buyer is responsible for ensuring that all information provided is accurate. The Seller is not liable for any losses incurred due to incorrect or incomplete information provided by the Buyer. Upon receipt of the order, the Seller will send an order confirmation via email. If the Buyer does not receive a confirmation email, the order has not been accepted, and the Agreement is not in effect.

By confirming the purchase of products restricted by Latvian law, the Buyer affirms they are at least 18 years old.

Entry into Force of the Agreement

This Agreement is effective once the Buyer places an order for products on the Website.

Product Price and Delivery Costs

Product prices are listed in EUR, including VAT as per Latvian law. The product is sold at the price listed on the Website at the time the order is placed. The price does not include delivery charges. Delivery costs are calculated separately based on the delivery method chosen by the Buyer. These charges will be displayed to the Buyer before order confirmation and included in the invoice.

Payment Procedure

The Buyer must pay for the products and selected delivery method in accordance with the payment terms set in this Agreement. Payments are processed according to the method selected by the Buyer on the Website. Payment is considered complete when the Seller has received the full payment amount. If a refund is due, the Seller will refund the amount using the same payment method used by the Buyer, unless otherwise agreed upon.

Product Delivery

The Buyer may choose from the delivery options available on the Website. Delivery costs may change based on the service provider's tariffs. The average delivery time within Latvia is 1 to 3 working days. Delivery may take longer depending on stock availability. The Seller reserves the right to deliver goods within 30 calendar days or within another mutually agreed timeframe.

The Seller delivers only within Latvia or other territories specified on the Website. The Buyer must accept delivery personally or ensure someone else accepts it on their behalf. If the goods are received by another person at the delivery address, it will be considered as received by the Buyer.

The Buyer must ensure they are present at the delivery address at the time of delivery and sign the delivery confirmation document. If delivery is not possible due to the Buyer's error (e.g., incorrect address, unable to be located), the Seller may refuse to resend the goods and may unilaterally cancel the Agreement. The Buyer will be refunded the paid amount, minus any delivery charges, if applicable.

By signing the delivery confirmation, the Buyer acknowledges receipt of the product in good condition and intact packaging. If the product's packaging is damaged upon delivery, the Buyer must document the damage in the delivery confirmation or create a separate report in the presence of the delivery person. The risk of loss or damage to the goods passes to the Buyer when the product is delivered.

Payment on the Internet

If the Buyer chooses online payment, they will immediately receive an invoice upon successful payment. If payment is made by bank transfer, the Seller will automatically generate an invoice, which is valid without a signature.

Claims for Non-Compliant Goods

Upon receiving the product, the Buyer must verify that the product matches the order and is in accordance with the Agreement. If the product does not comply, the Buyer (legal entity) must notify the Seller without delay via written communication. The Seller will investigate and respond within 5 working days.

Buyers have the right to submit claims regarding non-compliant products within 2 years of purchase, with a written claim made within 2 months of discovering the issue. The Buyer must return the non-compliant product in its original condition, unopened, and in the same condition as purchased within 14 days of discovering the non-compliance.

If a product does not comply with the order, the Buyer has the right to request a remedy, including a product exchange or repair. If this is not feasible, the Buyer may request a refund.

Use of the Product

The Buyer must carefully review the product's instructions before use. The product must be used as instructed by the manufacturer and in accordance with the specified purposes.

Right of Withdrawal

The Buyer has the right to withdraw from this Agreement within 14 days without providing a reason. To exercise the right of withdrawal, the Buyer must notify the Seller in writing or by email. The withdrawal notification must include the Buyer's name, address, contact details, and order information. The Buyer must return the product to the Seller within 5 days of notifying their withdrawal. Upon receipt of the returned product, the Seller will refund the Buyer within 3 business day via bank payment.

Disputes

Any disputes related to the Website, as well as any rights, obligations, and actions under these Terms and Conditions, will be governed by the laws of the Republic of Latvia, as though the Terms and Conditions were entirely entered into and performed within Latvia.

The parties involved agree to attempt to resolve any disputes related to the use of the Website or arising from the execution, interpretation, or termination of this Distance Agreement through mutual negotiation.

If the parties are unable to resolve the dispute through amicable negotiations, all disputes, disagreements, or claims shall be settled by the courts of the Republic of Latvia. However, if you have in any way infringed upon or threatened to infringe our intellectual property rights or those of our affiliates, partners, or licensors, we may seek injunctive relief or other appropriate measures in any court of competent jurisdiction. You agree to submit to the exclusive jurisdiction and venue of such courts.

The parties acknowledge the applicable dispute resolution procedures, in accordance with Regulation (EC) No. 953/2008 of the European Parliament concerning the law applicable to contractual obligations (Rome I).

In the event of a dispute between Seller and the Buyerregarding the fairness of the terms of the agreement, either party may bring the matter before the court specified in this section. The Buyer also has the right to seek assistance from the local Consumer Rights Protection Authority.

In the event of a dispute between Seller and the Buyer regarding the protection of personal data, either party may bring the matter before the court specified in this section. The Buyer also has the right to contact the local data protection supervisory authority.

Force Majeure

Seller will not be held liable for any delays, failure to fulfill obligations, or other issues arising from circumstances or events beyond our reasonable control. These include, but are not limited to, strikes, government actions, wars, national emergencies, terrorism threats or acts, environmental or climatic events, third-party performance failures, internet connectivity problems, and hardware or software malfunctions. In the event of such a force majeure occurrence, we will make every effort to resolve the delay as quickly as possible.

Contact information

All Buyer's questions related to this Agreement or the execution of its provisions can be asked in writing to the Seller's e-mail address: info@coffeespot.lv